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Bury St Edmunds councillor calls for 'asset to community' bank to remain open after closure decision




A councillor has called for a Bury St Edmunds bank to remain open after a decision was announced last week to close it.

Barclays will shut its Tollgate Lane branch on December 4 following a 'fall' in customers .

Staff will be offered alternative roles with Barclays, which also has a branch in Cornhill.

Barclays, in Tollgate Lane, Bury St Edmunds. Picture: Google (41864091)
Barclays, in Tollgate Lane, Bury St Edmunds. Picture: Google (41864091)

Cllr Diane Hind, who represents the Tollgate ward on West Suffolk Council, said she had ‘heard and received a lot of complaints about the closure’ and had contacted Barclays asking them to review their figures on usage.

She said: “Residents tell me that Covid has increased footfall although the branch was always busy and they have to queue no matter the time of day.

“The branch is a real asset to the community both in the immediate vicinity and beyond, benefiting as it does from a car park.

West Suffolk Cllr Diane Hind
West Suffolk Cllr Diane Hind

“I hope that Barclays will review and reconsider their options, and that residents’ fears that closure is really about selling the land for development is unfounded.”

Last week, a Barclays spokesman said: “The decision to close a branch is never an easy one. However, customers are increasingly using alternatives to branches to do their banking.

“As a result, we are seeing a sustained fall in branch visits across the UK. This is reflected at the Tollgate branch where there has been a 15 per cent reduction in counter transactions in the two years to March 2020.

“In addition, almost 78 per cent of our customers at the branch are also using different ways to bank.”

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