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Inspectors rate Mildenhall Lodge as ‘good’ after four poor reports

Mildenhall Lodge staff celebrate their 'good' CQC rating. ANL-160425-170229001
Mildenhall Lodge staff celebrate their 'good' CQC rating. ANL-160425-170229001

Mildenhall Lodge care home has had its first ‘good’ rating from inspectors since it opened in June 2015.

The state of the art home’s first Care Quality Commission inspection in July – only six weeks after it opened – rated the home as ‘needing improvement’.

The commission took enforcement action over poor keeping of patient records and said it had failed to meet the necessary standards in all areas inspected except protecting people from abuse.

It noted improvements in September and December, but the home still failed to meet some standards.

But when the inspectors called in February, it had improved enough to warrant a ‘good’ overall rating.

However, the CQC said safety was in need of improvement because: “We were not confident that staffing hours always matched the needs of people using the service.”

It praised the staff’s kindness and support, the home’s responsiveness to residents’ needs and its robust leadership.

The inspector noted that the home supports residents to maintain their independence and keep active with a busy programme of activities.

Relatives were positive in their comments about Mildenhall Lodge, saying that they were pleased with the staff and the quality of care their loved one receives. One relative said “It would be the first choice care home for a family member” with another saying the home is ‘fantastic’.

Relatives were also pleased to be involved in decisions relating to their family member’s care and that regular relative and resident meetings are held with opportunities to give feedback.

Mildenhall Lodge home manager Katy Hughes said: “We are all thrilled to have received a ‘good’ rating from the CQC. Not only are the CQC’s findings an important benchmark for those looking at future care for loved ones, but they also give existing residents and their families even more confidence in the care services we provide.”

Mildenhall Lodge is one of the new care homes which opened as part of Care UK’s investment project to fulfil Suffolk County Council’s vision for greater provision of older people’s care. It provides residential, nursing and dementia care for up to 60 people, as well as day care in its on-site Mildenhall Club.