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Residents in Lawshall Green, near Bury St Edmunds, frustrated after being left without Royal Mail post box for over a year




Residents in a village near Bury St Edmunds have spoken of their frustration after being left without a post box for over a year.

Villagers in Lawshall Green had their only post box stolen last January, and although a new one was installed earlier this year, it is yet to be commissioned and therefore cannot be used.

Nigel Hughes, who has lived in the village for 44 years and has been communicating with Royal Mail to get the new post box put in, said there had clearly been a communication breakdown.

Resident Nigel Hughes said the village has been without a usable post box for over a year. Picture: Richard Marsham.
Resident Nigel Hughes said the village has been without a usable post box for over a year. Picture: Richard Marsham.

“My perception is there’s been a real disconnect from the central office and the local office in Bury St Edmunds,” he said.

“It’s been very frustrating.”

Nigel said one of the next nearest post boxes was in Cockfield which was no longer in use, and that after that, the nearest was by All Saints School in Lawshall, about a mile down the road from Lawshall Green.

The old post box. Picture: Google. (45536946)
The old post box. Picture: Google. (45536946)

A lot of the village population is made up of elderly people who cannot make the trip, and residents and postal staff have been forced to step in to help them get their letters and parcels sent.

“Delivery people are picking up mail from elderly residents and we are taking care of the elderly in the community,” Nigel said.

“The delivery people have been very helpful on the ground.”

But, he added, it was the management that had caused the frustration, with him having to constantly be in communication with those responsible for replacing and then commissioning the new post box.

Nigel said he perceived the problem to be stemming from a communication break down at Royal Mail. Picture: Richard Marsham.
Nigel said he perceived the problem to be stemming from a communication break down at Royal Mail. Picture: Richard Marsham.

This week, he said: “The old post box was stolen in January 2020 and obviously we alerted the post office and they said it would be replaced as soon as possible.

“Of course it was January 2021 when it was finally replaced.”

He added: “Obviously some thing has happened as we had a promise that the post box would be opened last Friday and it wasn’t.”

Nigel said a lot of the elderly residents were having to rely on postmen and neighbours to get their post sent. Picture: Richard Marsham
Nigel said a lot of the elderly residents were having to rely on postmen and neighbours to get their post sent. Picture: Richard Marsham

Nigel said there had been quite a level of response from the village, with over a dozen residents letting him know of their frustration’s over the delay in having a new post box installed.

A Royal Mail spokesperson said: “We apologise to customers for any inconvenience this has caused.

"We are working hard to reinstate the postbox as soon as possible.”

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