Bury St Edmunds railway station ‘incident’ investigated by Greater Anglia

A rail operator is investigating an incident which affected passengers at a Suffolk railway station.

Passengers reported being greeted by locked gates at the station on Station Hill, Bury St Edmunds, early this morning.

One traveller said some were having to use taxis instead and that passengers trying to depart the station were ‘trapped inside’.

It is understood only early morning services were affected, with travellers reporting the gates were still locked around 5.30am.

A Greater Anglia spokesperson said the gates were open before 7am.

The spokesperson said: “We are currently investigating an incident affecting some customers travelling to/from Bury St Edmunds station early this morning.

“We are sorry for any inconvenience caused.”

“Anyone who was affected is encouraged to contact us at contactcentre@greateranglia.co.uk or via other methods outlined on our website.”