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Red Lodge Surgery calls for patient's views on plans concerning Mildenhall Hub

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More than 2,500 patients across Mildenhall will be asked for their views on a proposal to consolidate services provided by the Reynard Surgery from its main practice in Red Lodge.

The practice conducted an engagement exercise last year in relation to the closure of its White House Surgery in Mildenhall after the building was deemed to be no longer suitable from which to deliver services.

The initial plan was to provide a satellite service for White House patients at the Mildenhall Hub – which is due to start opening later this month - but now clinicians feel they are better able to provide services remotely or to offer face to face appointments either at the practice or at the patient’s home to those who require it instead.

Mildenhall Hub.
Mildenhall Hub.

Dr George Hopkinson, of the Reynard Surgery, said: “Over the last year, we have seen how consolidating our services to one site has been beneficial for our patients through greater efficiency and more effective use of our team’s time.

“Like other GP practices, we have had to develop a new approach to patient care in order to protect everyone from the risk of Covid-19 infection. We have also made additional changes in response to patient feedback.

“Patients are now contacting us online via e-consult or calling our new telephone system, which has a new options menu and double the original line capacity.

“Initial consultations take place via telephone or video. Patients who then need face-to-face consultations are seen in person by our clinicians, either at the surgery or in their homes when appropriate.

“We have a dedicated prescription ordering line, a prescription delivery service for dispensing patients and have continued with our immunisation and cervical screening programmes, adhering to strict personal protective equipment (PPE) and Covid-19 guidelines.

“Structural improvements to the Reynard Surgery building include automatic front doors with a non-touch surface, entrance step removal to improve access for wheelchairs, mobility scooters, prams and pushchairs, and a new dispensary hatch in the waiting room.

“Feedback from patients and staff about our new ways of working has been encouraging. Going forward, we plan to implement many of these changes on a permanent basis and build on the positives that have emerged.”

The practice is now asking patients to provide feedback on its plans to consolidate services at Red Lodge.

To have your say, please email wsccg.surgery.feedback@nhs.net with any comments you have by July 12.

Further information and a ‘comments and suggestions’ form are available from the Reynard Surgery reception and online via the surgery website at www.reynardsurgery.co.uk.

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