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Bury St Edmunds on Royal Mail list of areas hit by Covid-19 postal delays




Bury St Edmunds is on a Royal Mail list of areas suffering from limited delivery services as more of its workforce is affected by Covid-19.

The zones – including 27 in England and one in Northern Ireland – are no longer receiving regular post because of the high numbers of Royal Mail staff who are either off sick or self-isolating.

One resident in Bury St Edmunds told Suffolk News yesterday that neither they nor their neighbours had received post for more than a week.

Royal Mail delivery office in Skyliner Way, Bury St Edmunds. Picture: Google
Royal Mail delivery office in Skyliner Way, Bury St Edmunds. Picture: Google

They said: "We know of people that have had birthdays and haven't had their cards. We know personally that we are expecting two letters that were posted two weeks ago."

Another resident said they received a package posted on December 12 only yesterday.

They said: "It's a Christmas present so I was surprised. I've got people who have only had my Christmas cards in the last week elsewhere in the country."

They said a friend who also had a package posted to them on December 12 received it within three days in Ipswich.

Last week, Royal Mail confirmed four staff tested positive for coronavirus at the Bury St Edmunds delivery office, in Skyliner Way, with a number of others self-isolating.

The 28 affected areas with a limited service include 13 in or near London, while others include Leeds in West Yorkshire, Chelmsford in Essex, Widnes in Cheshire and Margate in Kent.

With some affected residents complaining of not having had mail delivered for more than a month, fears have also arisen that elderly residents will not receive notifications of when a coronavirus vaccine is available to them.

The issue has prompted calls, including from MPs and the Communication Workers Union (CWU), for postal workers to be added to the priority list of people receiving coronavirus vaccinations.

In a statement published with the list on its website, Royal Mail said it was 'working hard to deliver the most comprehensive and high quality service to all our customers' despite the pandemic and the associated rise in pressure on delivery resources due to increased online shopping.

“The combination of greatly increased uptake of online shopping, and the ongoing Covid-19 restrictions, mean that all delivery companies are experiencing exceptionally high volumes,” the statement said.

“Every single parcel and letter is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards.

“This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe.

"In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”

The areas with limited services are:

Ashford (TN23-TN27)

Barnsley (S70, S71, S72 and S75)

Basildon (SS13-SS16)

Bow (E3)

Bury St Edmunds (IP28-IP33)

Chelmsford (CM1-CM3)

Christchurch (BH23)

Daventry (NN11)

Debden (IG7-IG10)

Enfield (EN1-EN3)

Grays (RM16-RM20)

Hampton (TW12)

Highbury (N5)

Hornsey (N8)

Horsham (RH12, RH13)

Ilford (IG1-IG6)

Leeds City (LS1-LS5)

Lewisham (SE13)

Magherafelt (BT45, BT46)

Margate (CT7-CT9)

Rugeley (WS15)

Somerton (TA11)

South Ockendon (RM15)

South Woodford (E18)

Upper Holloway (N7)

Wandsworth (SW18)

Wellington (TA21)

Widnes (WA8)

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