Norfolk and Suffolk NHS Foundation Trust is to exit special measures

An NHS mental health trust is celebrating after exiting special measures, however bosses admit there is ‘still much more to do’.

Norfolk and Suffolk NHS Foundation Trust (NSFT) is to exit special measures following a review by NHS England, which today confirmed the trust is no longer in NHS oversight framework (NOF) segment 4 and has been removed from the recovery support programme (RSP), formerly known as ‘special measures’.

NHS England described the announcement as ‘positive news for patients’, but said there is much work still to do, with next steps including working with regional colleagues to agree a transition plan to ensure continued improvement.

Zoë Billingham, chair of NSFT, welcomed the announcement and thanked staff for their hard work, dedication and commitment.

She said: “As chair of this trust for three years, the difference between the past and the present is so significant.

“We know that there is much work to do to deliver consistent good quality mental health services and we are committed to achieving this.”

Caroline Donovan, chief executive officer at NSFT, said: “This is a milestone in our improvement journey at the trust. There truly is so much that has been achieved by everyone last year and so much to feel optimistic about.”

Paul Harrison, NSFT’s interim lead governor, said: This is a positive step forward for the trust. Thank you to everyone at NSFT and those working with us for the hard work and dedication required to make the improvements that today's announcement recognises.”

Tracey Bleakley, chief executive of NHS Norfolk and Waveney ICB, said: "NSFT has moved out of intensive support after three years, which is testament to the commitment and collaboration of everyone involved.

“It’s important to acknowledge all the effort put in by staff, service users, their families and wider partners and the spirit of collaboration through which this was achieved."

Ed Garratt, chief executive at the Suffolk and North East Essex Integrated Care Board, said: “This is a significant milestone for the trust, which is a clear demonstration that it is determined to address performance-related issues and improve services for patients and their families.

“While there is of course more that needs to be done, it is a step in the right direction.”

And Clare Panniker, regional director for NHS England, said: “This is positive news for our patients. The improvements recognised here come as result of hard work to tackle the long-standing issues faced by NSFT.

“NHS England will ensure that these improvements are built upon at pace.”