Benny Mansfield, from Green Duck, describes an innovative new platform aimed at the hospitality industry

Calling all hoteliers. Yes, you read that correctly. In this week’s Business Surgery column, I’m delighted to introduce you to an exciting new service designed for the hospitality industry.

The pandemic highlighted our need for connection; a need that was eased by emerging technologies developed to bring people together.

We too have harnessed the power of tech to connect by developing an information platform that facilitates seamless communications between hotel staff and guests. Allow me to introduce you to Wireless Rooms.

What is Wireless Rooms?

Wireless Rooms, developed by Source Code Studio, is a guest management system that connects you to your customers. Accessed via an easy-to-use tablet in each room, the platform enables guests to order room service, view bar and restaurant menus, or make reservations for onsite facilities (such as restaurants, golf or spa sessions), all from the comfort of their room.

Through direct customer communication, you can also ensure every effort is made for guests to have truly amazing experience as well as maximising the opportunity to keep them up to date with latest events, offers or promotions. Two-for-one cocktail hour anyone? We’ll meet you at the bar.

What are the benefits?

The last 18 months have been particularly challenging for the hospitality industry, and with overheads and competition rising alongside guest expectations now is the time to streamline processes and source smarter solutions to get ahead of the curve.

The good news is Wireless Rooms can help you to do just that by:

• Providing an opportunity to promote services to every guest in every room at the touch of a button
• Enabling guests to rebook for future visits directly from their room
• Reducing operational and environmental costs, including POS and marketing materials by going paperless
• Increasing staff efficiency and customer service through direct communication and messaging

To learn more about the latest service from the Green Duck portfolio, email benny.mansfield@wirelessrooms.com or visit www.greenduck.co.uk

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