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Business Surgery: Mark Murphy, operations manager at Bury St Edmunds-based Thomas Ridley Foodservice, explains the importance of collaborative working





In today's ever-changing and competitive business landscape, success is often attributed to one person heading up the business or objectives, but it’s not just that. We have all heard the business phrase, ‘teamwork makes the dream work’. So, is this really true?

At Thomas Ridley, I believe effective teamwork promotes innovation, increases productivity, and cultivates a positive work ethic. When individuals with certain skills, experiences, diversity, and perspectives come together, they bring a wealth of ideas and insights to the table and problem solving becomes a much easier task.

Add enthusiasm and the desire to do the right thing, and it’s a strong platform for any business to excel from.

Mark Murphy, operations director at Thomas Ridley. Picture submitted
Mark Murphy, operations director at Thomas Ridley. Picture submitted

Teamwork enables tasks to be tackled more efficiently as members leverage each other’s strengths and compensate for weaknesses.

In addition to driving innovation, teamwork also boosts productivity. By distributing tasks among team members based on their expertise and interests, we can streamline processes and expedite project completion. Collaboration also promotes accountability, as team members rely on each other to fulfil their respective responsibilities.

Within Thomas Ridley, we strongly promote the importance of teamwork; giving our teams and leaders empowerment to do the right thing.

Bury St Edmunds-based Thomas Ridley
Bury St Edmunds-based Thomas Ridley

This teamwork is also vitally important to achieving our high levels of customer service – from the sales team to the order assembly teams, right through to the delivery driver who is customer-facing. We are all part of a strong team and engaged with each other to deliver the best possible service to our customers.

However, the benefits of teamwork also extend beyond such tangible outcomes. A cohesive team promotes a supportive and inclusive work environment where individuals feel valued and empowered. This sense of belonging not only enhances employee morale but also promotes loyalty and retention. Moreover, effective communication and collaboration within teams facilitates knowledge sharing and skill development, creating opportunities for continuous learning and growth.

In conclusion, teamwork is not just a buzzword; it is a strategic strength for businesses striving to thrive in today's fast-paced and competitive environment. By harnessing the collective potential of our teams, Thomas Ridley Foodservice has unlocked innovation, driven productivity, and created a culture of success.

— Mark Murphy is Operations director at Thomas Ridley Foodservice