Evri, Bury St Edmunds, to create more than 200 jobs in the area as part of UK recruitment drive

The UK’s biggest parcel delivery company is to create more than 200 jobs in the Bury St Edmunds area as part of a nationwide recruitment drive.

Evri, which moved its Suffolk depot from Newmarket to Suffolk Park, Bury St Edmunds, in 2022, announced the move today.

The company plans to recruit 8,000 additional couriers nationwide, with 238 of these in the Bury area.

Martijn De Lange, chief executive, said: “We know that service, reliability and quality are critical factors for our clients and consumers.

“We have an industry-leading 99 per cent on-time delivery rate and our couriers have received more than three million five-star reviews on Trustpilot and customers using our own app rate their courier 4.7 out of five on average.

“New client wins, and increased parcel volumes are proof of the trust customers have in our service and biggest-ever recruitment drive promises to deliver another record year.”

The company says the recruitment drive marks the growth of online deliveries, with parcel volumes outstripping the Covid years off the back of sales from successful home-grown high street retailers, fast-growing new entrants and pre-loved platforms.

It follows significant investment recently in customer service, including launching a new chatbot and callback feature to deliver a response in 24 hours or less, tripling the number of people who receive an answer.

Last year, Evri delivered a ‘record performance’ over its peak festive period, when it grew parcel volumes to more than 154 million over the nine weeks to 30 December 30, 2023.

Evri will begin training and starting new couriers from July, a month earlier than last year.

It says other key areas for hiring new couriers will be Scotland, Plymouth and Gatwick.

Couriers can apply following an introductory call with the local community delivery manager, and then begin training.

Couriers typically earn around £16.50 per hour and can deliver parcels any time between 8am and 8pm.

Evri has enhanced its courier package and has recently partnered with Onsi to give all self-employed couriers, both new and existing, access to new benefits including Digital GP, mental health support, discounts at supermarkets and on fuel, in addition to their existing benefits scheme.

Evri (formerly Hermes UK) relocating their Newmarket depot to a 77,000 sq ft site in Bury, doubling in size.