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Bury St Edmunds pubs under Gusto Pronto ownership win Tripadvisor award





Owners of a group of pubs received a boost during a ‘tough time for the industry’ in being chosen for Tripadvisor awards.

Gusto Pronto saw all four of its pubs which offer food being named last week as recipients of the website’s Travellers’ Choice Award.

The One Bull, in Bury St Edmunds , The Cadogan, in Ingham, The Crown at Hartest, and The Fox at Bulmer Tye, were all recognised among the best in the country, based on 2019 diner reviews submitted on the comparison website.

Roxane Marjoram, co-owner of Gusto Pronto, said: “We’re delighted all four of our food pubs have received a 2020 Tripadvisor Travellers’ Choice Award, not least because they are based on customer reviews.

David and Roxane Marjoram with Beerhouse manager Haydn Lyons Picture by Mark Westley
David and Roxane Marjoram with Beerhouse manager Haydn Lyons Picture by Mark Westley

“We’re so grateful to everyone who is supporting us by visiting our pubs. It’s a challenging time for the hospitality industry and we are 100 per cent focused on offering great hospitality within a Covid-secure environment.”

Gusto Pronto came up trumps in the criteria, which was based on a full year of reviews prior to any changes caused by the pandemic.

Tripadvisor is one of the most popular restaurant comparison sites with 463 million monthly users.

David and Roxane Marjoram with Beerhouse manager Haydn Lyons Picture by Mark Westley
David and Roxane Marjoram with Beerhouse manager Haydn Lyons Picture by Mark Westley

Kanika Soni, chief commercial officer at Tripadvisor, said award winners should be proud of being recognised in the top 10 per cent of hospitality businesses worldwide.

She said: “Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners’ achievements. Award winners are beloved for their exceptional service and quality.

“Not only are these winners well deserving, they are also a great source of inspiration for diners as the world ventures out again.”

New beer huts have been installed outside The Beerhouse in Bury St Edmunds Picture by Mark Westley
New beer huts have been installed outside The Beerhouse in Bury St Edmunds Picture by Mark Westley

Another step forward for Gusto Pronto has been the stretch tent and beer huts added outside The Beerhouse. The pub in Tayfen Road, Bury, is run with a sister business The Pizzashed also serving up food in the garden area. Owners have just applied the finishing touches to decorating the huts with artwork.

Mrs Marjoram said: “Both (the tent and the huts) are heated and lit to keep our outside customers comfortable as we move into autumn. It is another idea we had of how we can innovate in these strange times.”

New beer huts have been installed outside The Beerhouse in Bury St Edmunds Picture by Mark Westley
New beer huts have been installed outside The Beerhouse in Bury St Edmunds Picture by Mark Westley

In addition, Gusto Pronto has brought in new menus for the season and has committed to opening The One Bull on Sunday evenings for the first time in the group’s 12-year history. The first late Sunday opening was set to be on October 4.

Visit: www.gustoprontoltd.co.uk/

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