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Care home near Haverhill taken out of special measures

The 'significant improvements' made at a care home near Haverhill has seen it taken out of 'special measures' six months after regulators deemed standards at the home to be 'inadequate.'

Eastcotts Care Home with Nursing, in Calford Green had been rated as 'inadequate' overall, as well as in the areas of; safe, effective, caring, responsive and well-led by Care Quality Commission (CQC) inspectors after their visit on April 3.

At the end of October however all of those five criteria, as well as the overall rating, were upgraded to 'good' after the home's owners, Raveedha Care Limited, impressed inspectors with its improvements.

Staff and residents at Eastcotts Care Home with Nursing celebrate its improved CQC inspection. Contributed picture
Staff and residents at Eastcotts Care Home with Nursing celebrate its improved CQC inspection. Contributed picture

The report made by the CQC after the October 30 inspection said: "We had significant and multiple concerns at our last inspection and rated the home inadequate in all key questions and overall.

"However, at this inspection we found significant improvements.

"The home had clear leadership and there was a stability which was commented on by everyone we spoke with.

"Immediately following our last inspection, the provider took action to begin making the necessary improvements.

"A care consultancy company was engaged to help address the significant concerns and to put in place a plan of action to make the necessary improvements.

"A registered manager was also recruited, and they had immediately begun to address the shortfalls.

"This involved making improvements to governance and oversight arrangements, implementation of systems and processes to safely assess and manage risks to people.

"Staffing levels were reviewed and immediately increased. Improved governance and oversight arrangements were in place.

"The last rating for this service was inadequate and therefore the service was in placed in 'Special Measures'.

"There were multiple breaches of the regulations at that time.

"The provider completed an action plan after the last inspection to show what they would do and by when to improve.

"At this inspection we found significant improvements had been made and the provider was no longer in breach of any regulations.

Marie Smale, the home's manager said: " The whole team here have worked so hard since the last inspection and we, along with our residents and relatives, are absolutely thrilled with the well deserved good outcome."