Herbert Protocol relaunched with new video as scheme looks to protect and support vulnerable people

A scheme set up to protect and support vulnerable people and enable them to retain their independence, has been relaunched with a new animated video.

The Herbert Protocol helps support vulnerable people, including those with Alzheimer’s, aiding their independence and protecting them if they get lost or go missing.

Officers from both Suffolk and Norfolk constabularies attended the relaunch on September 20 at Dorrington House care home in Wells-next-the-Sea.

The scheme was originally set up in 2009 by Norfolk Constabulary and the owner of Dorrington House to support war veteran George Herbert.

It is hoped the relaunch and new video will raise awareness and encourage more care homes, support services and other organisations to utilise the scheme to the benefit of vulnerable people across the country.

The scheme encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.

Detective Inspector Brett Harris, who works as part of Suffolk’s Multi Agency Safeguarding Hub and is tactical lead for missing people, said: “Caring for vulnerable people, including those with dementia, Alzheimer's, brain injuries or learning disabilities can be challenging.

“There's a risk that they may get lost, even if taking a walk on a familiar route to a favourite place. Planning ahead to keep them safe is really important and makes such a difference.”

Both constabularies are now exploring the possibility of a digital service to further improve the use and accessibility of the protocol documents and wearable tracking devices through Suffolk County Council.

DI Harris added: “We are extremely proud that the protocol originated so close to Suffolk and that we were able to bring Herbert’s story to life in the animation.

“Working with our partners at Suffolk Safeguarding Partnership and our Norfolk counterparts we created a product that can be used by other agencies and police forces across the country to promote the scheme.

“Herbert’s story is the essence of a community pulling together to look after each other and we hope that the scheme will be used more widely as a result.”