Cedrus House, in Bittern Crescent, Stowmarket, praised by Care Quality Commission as it retains ‘good’ rating
A Suffolk town care home has retained its ‘good’ rating following an unannounced inspection from a healthcare watchdog.
Cedrus House, run by Care UK, in Bittern Crescent, Stowmarket, received the rating in all five categories of ‘safe’, ‘effective’, ‘caring’, ‘responsive’, and ‘well-led’, from the Care Quality Commission (CQC).
Residents and relatives alike were very complimentary of the services provided by the team at the care home, including daily activities and days out.
Cedrus House provides full-time residential, nursing and dementia care, as well as short-term respite care for up to 70 residents, with 69 people living in the home at the time of the inspection.
Deepa Reju, home manager at Cedrus House, said: “I am incredibly proud of everyone here at Cedrus House, and to lead such a welcoming, caring and determined team – our ‘good’ rating is testament to everyone’s hard work and the high-quality care we provide residents each and every day.
“We are committed to ensuring all residents receive a personalised and tailored approach to care, in a dignified, professional and caring manner.
“Our ethos is to help residents to continue to live active and fulfilling lives and this remains at the forefront of everything we do; we are all thrilled to have received this official praise from the national inspectors and look forward to celebrating with the residents soon.”
Among the report’s highlights were the new home manager’s contributions in improving team morale and taking the time to get to know all the residents and their family.
Inspectors also noted the dedicated lifestyle team at Cedrus House, which is focused on providing a wide range of activities on a day-to-day basis, as well as organising trips based on residents’ interests.
One resident said: “They have different activities every day and I do take part in some of them. I certainly don't get bored,” whilst another remarked that they had been on some ‘wonderful’ trips out.
As well as this, inspectors praised the home’s layout, facilitating independent living for its residents, alongside the café area as a particular highlight, which is used as a social meeting point for relatives, family and friends, with one relative saying it was a lovely space to have, as well as an ice cream freezer.
Another relative said: “They have relatives' meetings which is a great opportunity to talk about anything that is going on and give feedback – the manager has said their door is always open.”
In addition to the café, the report also noted that a new pub has been opened inside the care home.
The attention to detail at Cedrus House was praised by relatives, as well as its commitment to person-centred care.
Each resident has a tailored care plan, that is compiled alongside relatives and re-evaluated on a regular basis, and features details including residents’ likes and dislikes as well as their hobbies and past careers, allowing team members to get to know them personally.
One relative remarked that the staff were very good at knowing what their family members favourites were, getting in their favourite soup for them, whilst another mentioned their family members is in the best health they have been in for ‘ages’.
The CQC report was carried out by three inspectors and an ‘expert by experience’. In their time at the home they spoke with 11 residents, as well as six relatives and 13 staff members.
Following the site visit, the CQC also received feedback from a further 10 staff via email.
Inspection activity at Cedrus House started on August 18, and was concluded by September 13.
Cedrus House has its own cinema and hair salon, with plentiful space indoors and outdoors for relaxation and recreation.