Great Cornard businesswoman who opened The Hair Studio in back garden humbled by customer accolade at annual Salon Awards
When she left her job at a large Chelmsford salon to move to Great Cornard, Becky Hulme said she never expected her former clients to seek her out for a haircut at her home.
But, after finding the benefits of a more personal experience and with word of mouth growing, she decided to build an extension at the back of her home in Mulberry Gardens to start up The Hair Studio in March 2021.
Despite a stressful launch, which saw work on the extension completed the night before opening day, the mum-of-two said she had been humbled by the brilliant response in her first year going solo.
Becky, who has worked in the salon trade for 15 years, including a stint on the Isle of Wight, is now celebrating receiving the Best Customer Experience accolade at the 2021 Salon Awards, based on customer reviews.
“My old clients were getting in touch saying, ‘please cut my hair’,” she told the Free Press. “I never expected it and never thought they would want to sit in my home, but they said they were coming for me and not the environment. It’s really humbling.
“It was a big change from being in a high-end salon. It’s nice to be working in my own space and I found I could make a much better relationship with my clients. It’s so much more personal, because I’ve not got any targets to meet and I’m not rushed.
“In some ways, opening out of lockdown was great, because everyone was desperate to get their hair done. It became really popular and I’m pretty much fully booked.
“Lots of people find salons can be intimidating, but they feel so much more comfortable coming to just see me. It’s very homely.
“That’s why this award is so important to me. The goal when I was opening was to make sure I was listening to my clients, and make it feel safe and comfortable for people who don’t like the busy environment. This award is a sign I have achieved that.”
The Hair Salon is open three days a week. To contact the business, call 07772 458792 or visit www.facebook.com/The.HairStudio.xo.