Clinic praised with national award for customer service

Staff at a medical clinic in Boxford are celebrating after being awarded a national accolade for excellent customer service.

Suffolk Medical Clinic beat off competition from larger centres across the country to win the prestigious award from private healthcare search provider whatclinic.com based on feedback by customers over a 12-month period.

Clinic co-owner Dr Anthony O’Neill said: “We are delighted to be recognised for our commitment to customer service.

“As a practice, it is something we focus on in everything we do. To receive such positive feedback from our patients is the best accolade we could receive.”

Clinics across the country were rewarded for excellent customer service, superior satisfaction and consumer feedback.

Customers rated clinics based on how well the clinic treated them, how quickly they were contacted and seen, and how happy they were with the treatment.

Suffolk Medical Clinic was honoured with the award due to its fantastic customer feedback and a constant drive to better patient experience.

Caelen King, CEO of whatclinic.com, congratulated Dr O’Neill and his wife and business partner Jenny.

“It’s the customers who select our winners, by their clinic ratings and the feedback they leave about service and experience,” he said.

“We believe that empowering the patient with accurate information is the future of a successful healthcare market.

“With these awards, we honour clinics that are dedicated to the highest level of customer care and those that consistently put the needs of the patient first.”

Suffolk Medical Clinic, established in 1999, offers anti-ageing solutions.