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Rectory Manor Hotel in Great Waldingfield honoured after receiving coveted Rose Award for customer service



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A rural hotel owner, who established the business at the family home he inherited a decade ago, has spoken of his pride after earning a prestigious national accolade for customer service.

Rectory Manor Hotel in Great Waldingfield was presented with the VisitEngland Rose Award for Service Excellence – an annual award which recognises only 100 accommodation providers across England.

The recipients are nominated by VisitEngland quality scheme assessors, before being chosen based on these assessments, along with online feedback from domestic and overseas visitors.

Frank and Georgina Lawrenson with VisitEngland 2022 Rose Award Certificate for Service Excellence. Contributed photo. (56591700)
Frank and Georgina Lawrenson with VisitEngland 2022 Rose Award Certificate for Service Excellence. Contributed photo. (56591700)

Prior to opening as a seven-room bed-and-breakfast hotel, Rectory Manor is thought to have been home to clergy for more than 1,000 years, including the Rev John Hopkins, who is famous for compiling the Book of Psalms.

Frank Lawrenson, owner of Rectory Manor Hotel, said: “It’s a real honour to receive this prestigious award.

“When I inherited my family home 10 years ago, I was working in finance and technology, but, in order to keep the house, I decided to welcome others to share it with us and opened the hotel.

“It’s certainly been a challenge and yet so rewarding.

“Winning this award is fantastic too for my small team and testament to their dedication and hard work in ensuring everyone has an enjoyable time with us.

“Thank you, too, to our guests; it’s their feedback which means so much.”

To contact the hotel, telephone 01787 372428. For further information, go online to www.rectorymanorhotel.co.uk.