Stoke-by-Nayland Hotel redeploys staff to operate expanded Pippin Store during latest coronavirus lockdown
A family-run hotel praised its team for stepping up to the challenge of the latest coronavirus lockdown, after many of its staff were redeployed to help operate the business’ expanded food outlet.
Stoke-by-Nayland Hotel, Golf and Spa was forced to temporarily close along with hospitality industry businesses across the country, as the third national lockdown took effect last week.
During this period, resources are being concentrated around the adjoining Pippin Store, which was launched by the hotel following the first public lockdown in March, employing staff not eligible for the Government’s furlough scheme.
Selling a range of essential food items, fresh produce and household goods, the store’s offering has now been extended to offer a takeaway service seven days a week, with hot dishes and frozen ready meals prepared by the hotel’s chefs.
Susanna Rendall, Stoke-by-Nayland Hotel’s managing director, said: “Our family farming business has been established here and supplying produce for more than 80 years, and Stoke-by-Nayland Hotel since 1999, and we understand the importance of supporting the local community.
“We are using our resources at the hotel in any way we can to provide a helpful service to the area and, at the same time, to keep our key staff in employment during this very challenging period.
“We really look forward to welcoming local residents to use this service during the next few weeks.”
The company confirmed that it was awaiting further detailed information on the Government’s grant support, following the announcement that hospitality businesses would be able to be apply to receive up to £9,000.
Director Tamara Unwin added: “We have introduced the Pippin takeaway initiative to both provide a service to the local community and to employ valuable staff, who would otherwise be ineligible for the furlough scheme, and would therefore have no other source of income.
“We are, however, using the ‘flexi’ furlough scheme for other staff.”
The Pippin Store is open every day from 7am to 9pm. Takeaway orders can be placed between 11am and 7pm by calling 01206 264265 and the store is open for collections from 11am.
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