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William Wood House in Sudbury and Westliff Care Home in Felixstowe rated 'requires improvement' in latest inspection



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Two Suffolk care homes have been told to improve by a watchdog after they were both rated 'requires improvement'.

William Wood House, in School Street, Sudbury, and Westcliff Care Home, in Leopold Road, Felixstowe, were given the rating following visits by an inspector earlier this year.

The Care Quality Commission found the Sudbury home failed to update risk assessments for individuals in their care, which put them at risk and failed to prevent future harm.

William Wood House in School Street, Sudbury. Picture: Google Maps
William Wood House in School Street, Sudbury. Picture: Google Maps

An example highlighted how although a care plan stated one person's particular needs, there was no information on how to support them.

Incidents were also not analysed in 'a timely manner to see if any action needed to be taken to prevent a reoccurrence', said the CQC.

When one individual suffered a fall in April, the falls risk assessment showed them as not having a fall since November 2021.

Westcliff Care Home in Leopold Road, Felixstowe. Picture: Google Maps
Westcliff Care Home in Leopold Road, Felixstowe. Picture: Google Maps

Issues with staffing levels were also raised following a national recruitment crisis, but a spokesperson for Orwell Housing Association, which runs William Wood House, said they 'have worked extremely hard to fill any vacancies.'

Staff were praised for their caring nature and support for residents and were awarded with a 'good' rating. One individual said they 'wouldn't want to live anywhere else'.

A spokesperson for Orwell Housing Association added: “Although we are pleased William Wood House was rated ‘good’ for the caring, responsive and effective categories following a recent CQC inspection, we are very disappointed the service was found to require some improvements.

“We were aware of the issues highlighted in the CQC report and were already working hard to address them. Most have now been rectified, but we continue in our commitment to provide the best service to our customers.

"We are improving the service by moving away from paper-based records and are currently implementing several new electronic solutions to support the team across various functions."

The spokesperson added that they are committed to regaining their 'good' rating, and will be working with customers to ensure they get the care they need.

Westcliff Care Home staff were criticised for their unsafe moving and handling practice of people in their care.

One incident saw a member of the care home have a lap belt placed on them whilst in a wheelchair.

The service was told it 'requires improvement' for its safety, with some areas putting residents at risk.

Inspectors found an extractor fan in a bathroom was dirty and full of dust, increasing the risk of infection. The lift was also found to be dirty with debris on the floor.

While staff were praised for some aspects of keeping their residents safe, further inspection of care plans found they were outdated and could reduce risks in the home.

Westcliff Care Home did receive a 'good' rating for meeting people's needs in the report.

The report said: "We saw staff were responsive to people's needs and any requests for assistance were responded to promptly."

Hazelwood Care Limited, which runs Westcliff Care Home, has been approached for comment.